Our Commitment to Customer Satisfaction

At Hertru, we strive to ensure every experience with our innovative gadgets and tech accessories exceeds your expectations. If you encounter any issues with your purchase or have concerns, our dedicated support team is here to assist you promptly. Your happiness is our priority, and we're committed to resolving any concerns with professionalism and care.

Not Satisfied with Your Purchase?

If your order doesn't meet your expectations or you are unsatisfied with your product, please contact us immediately at [email protected]. Include a clear photo of the received item along with a brief description of your concern. This helps us expedite the review process and improve our offerings.

Please note that our refund and support policy applies within 14 days from the date the product arrives at your location. After this period, we may be unable to assist with returns or refunds.

Handling Damaged or Substandard Items

If you receive a product with visible damage or it doesn't function as specified, contact us immediately at [email protected]. Please take photographs showing the defect, such as missing parts or visible flaws, on a flat surface with any tags or errors clearly visible. Once we verify the issue, we'll arrange a replacement or refund—usually without needing you to return the faulty item.

Note that this warranty covers manufacturing faults only. Damage caused by accidents, mishandling, normal wear and tear, fading from sunlight, or post-purchase modifications are not covered.

Remember, claims regarding damaged or defective items must be submitted within 14 days of receipt to qualify for assistance.

What if Your Order Is Delayed?

Should your delivery take longer than the estimated shipping period, please reach out to us with your order details at [email protected]. We prioritize these cases, and you'll be provided with either a replacement or a full refund based on your preference.

Please note that claims must be submitted within 60 days from your order date. After this timeframe, tracking information may no longer be available to verify your case.

Processing Refunds

Once a refund is approved, the money will be returned through your original payment method. Processing times vary: credit card refunds may take up to 10 business days, while PayPal refunds typically clear within 3-5 business days. If you don’t see the funds after this period, please contact your bank or payment provider for assistance.

We appreciate your trust in Hertru. For further questions or support, don’t hesitate to contact us at [email protected]. We aim to ensure your experience with our cutting-edge products is seamless and satisfying.